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What is IVR?
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a
PBX
PBX or Business telephone system A business telephone system is any of a range of a multiline telephone systems typically
CTI
CTIComputer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology
Fax Server
A fax server (or faxserver) is a system installed in a local area network (LAN) server that allows computer users whose
CRM
Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with
Recording System
Recording SystemProfessional Multi-Channel Telephone Recorder SoftwareGCS-R is a professional call recording application